Provider Customer Service Representative

Company: VirtualVocations
Location: Warren
Posted on: October 30, 2024

Job Description:

A company is looking for a Provider Customer Service Call and Chat Representative.

Key Responsibilities

Serve as an advocate for providers, resolving issues related to benefits, eligibility, billing, and clinical authorizations
Handle inquiries through multiple channels, including phone and chat, while efficiently navigating various systems
Collaborate with internal partners to ensure timely communication and resolution of provider issues

Required Qualifications

High School Diploma / GED or equivalent work experience
1+ years of customer service experience
Experience with computer and Windows PC applications
Ability to type at a speed of 35-40+ WPM with 90% accuracy
Flexibility to work full-time, including potential overtime and weekends

Keywords: VirtualVocations, Dearborn , Provider Customer Service Representative, Hospitality & Tourism , Warren, Michigan

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