Integrated Customer Services Supervisor

Company: VirtualVocations
Location: Saginaw
Posted on: November 1, 2024

Job Description:

A company is looking for an ICS Supervisor to lead the Integrated Customer Services team in providing exceptional customer service.

Key Responsibilities

Ensure a safe work environment and model the company culture
Coach and mentor team members while monitoring performance and quality assurance
Manage staffing levels and oversee process improvements for customer satisfaction

Required Qualifications

4+ years of experience in customer service and/or data entry
2+ years in a leadership role managing direct reports
Experience in a remote management setting is a plus
Proficiency in Microsoft Office applications
Bilingual in English/Spanish is a plus

Keywords: VirtualVocations, Dearborn , Integrated Customer Services Supervisor, Hospitality & Tourism , Saginaw, Michigan

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