EPIC SPECIALIST
Company: Care Alliance
Location: Cleveland
Posted on: November 7, 2024
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Job Description:
Description:
Mission Statement:Our mission is to provide high-quality,
comprehensive medical and dental care, patient advocacy and related
services to people who need them most, regardless of their ability
to pay. Caregivers demonstrate a high level of empathy, compassion
and profound respect while providing excellence of care to our
patients. They serve as advocates for all of those in our Northeast
Ohio community, especially the most vulnerable.
Job Summary:This position is responsible for supporting and
training the EPIC application. The person should have a thorough
knowledge of Health Center operations. Experience with EPIC as a
Superuser, and a willingness to help understand workflows and
improvements.
Task Responsibilities:*Include but are not limited to: - Provides
role-specific EPIC access and training for new hires and existing
staff. - Resolves EHR problems, tests and communicates EHR updates
and enhancements - Manage EPIC Database - Develops and documents
new workflows and provides daily support to end users through
troubleshooting and coaching. - Coordinates implementation and
role-specific training of new functionality, upgrades, and
EHR-related clinical and administrative processes. - Identify,
assess, monitor and resolve application/equipment issues as they
occur. - Develops documentation templates and other content, in
cooperation with key clinical leaders through workflow analysis and
use of technical tools. - Develops training materials and training
plan for new process/functionalities of the EHR. - Utilizes the
support process to escalate issues that require additional
assistance to the CAHC's IT Help Desk, OCHIN's Help Desk (JIRA),
and the helpdesk at OCHIN. - Maintains system setup such as
creating new users in Epic, modifying settings for preference lists
and SmartPhrases in Epic; and maintaining workstation and printer
settings. - Responds to internal Help Desk tickets, following
through to an adequate resolution of the problem. Partners with the
IT staff, EPIC and OCHIN to troubleshoot technical issues. -
Manages work queues, overdue results, refill error pool, scanning,
indexing issues, error queues and ensure issues are resolved.
Address error patterns with EPIC and end users, as appropriate. -
Attends appropriate clinic department meetings as Epic expert and
as OCHIN liaison. - Attends monthly OCHIN Site Specialist virtual
meetings. - Distribute information as needed to end users regarding
EMR or workflow changes. - Work collaboratively with clinical staff
to brainstorm and manage requests for system improvements. -
Collaborates with EPIC to test new features and upgrades prior to
implementation. - Manages Epic Outlook mailbox and/or ticket
requests by prioritizing and responding to staff requests. - Opens
and monitors JIRA support tickets.
Requirements: Minimum Education and Experience: Required:
The Culture Index survey designed to provide the employer with a
blueprint of what traits. Please click on the link below or cut and
paste in the browser and complete the Culture Index survey
https://go.cultureindex.com/p/GcHh3tUtG3SdHrLXx
PI498d80a26ac8-37248-35706249
Keywords: Care Alliance, Dearborn , EPIC SPECIALIST, Other , Cleveland, Michigan
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