Field Support Technician

Location: Toledo
Posted on: November 4, 2024

Job Description:

Job Description: We are seeking a Field Support Technician for a 6 month contract located in Toledo OH. The person chosen must have reliable transportation and be able to travel within a 50 mile radius to various locations around Toledo OH. The most important skill will be one’s ability of fostering teamwork in the workplace. It is the increased likelihood of a project’s success since teamwork combines the strengths of all members of the team. These strengths will form a combined advantage that can help the team address any complicated task at hand. This position is for support for a Windows XP-Windows 7 migration as well as deployment of new computer related hardware which include desktops and laptops. As a Windows 7 Deployment Field Technician, you will be a resource for a Refresh Deployment involving the installation of a new operating system (win 7) on customer PCs at multiple customer locations; (both desktops and laptops). There is already a large team in place just working one location. The people chosen must have reliable transportation and mileage will be reimbursed when traveling outside the Toledo OH area by 25+ miles.

Responsibilities:

- Following detailed documented tasks and adhere to assigned schedule Desktop and laptop upgrades

- Maintain an open line of communication with both management and customers

- Perform a variety of pre-deployment, deployment, and post-deployment tasks of a technical nature including: asset verification, hardware upgrading/ assembly and installation, testing and operational checks, and interconnection of computer hardware systems and peripheral equipment.

- Documents, processes and procedures to accomplish task objectives including backup/restore of user’s data, initiating user’s network and wireless connections, migrating user’s e-mail, application and OS settings.

- Installs and configures standard software loads/images. Post image configuration.

- The ideal candidate must have extensive Windows XP / Windows 7 experience. Office 2007/2010 experience. Outlook configuration skills are also required. Leadership skills are a plus. Clear oral and written communication skills are necessary.

Qualifications:

- Must pass a criminal and drug background check prior to starting

- 2-3 years experience working in the IT Field.

- Basic Windows and hardware skills. Pack, unpack equipment. Dispose of packing materials.

- Follow detailed instructions for imaging and support

- Experience with Windows 7 is required

- Must have Windows XP-Windows 7 migration background

- End user integration - must be comfortable in a direct support role

- Must have experience with Microsoft Outlook setup and usage.

- Experience with Dell / Lenovo Desktop and laptops

- Excellent verbal and written communication skills.

Keywords: , Dearborn , Field Support Technician, IT / Software / Systems , Toledo, Michigan